Customer Support Representative в DexDigital
DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company – we cover the whole process from writing content and working with clients to development, administration, and marketing.
We are looking for a Customer Support Representative who attaches importance to self-realization, self-development, result-orientation, and learning, value a sense of significance in the team.
Your mission: to built up a relationship of trust with our English-speaking clients and provide them with superb customer service (We don’t have cold calling).
What we expect from you:
- spoken and written English level no lower than Upper-Intermediate;
- desire to build a career as Customer Support Representative;
- you know how to prioritize and effectively multitask;
- you know how to work under pressure and make sensible decisions;
- you know how to get along with anyone and resolve conflicts with minimal losses;
- you can provide turnkey solutions and find the best way out in case of force majeure;
- emotional stability;
Will be a plus:
- work experience as Сustomer Support.
Here are your tasks for the first six months:
- integrating yourself within the company;
- implement the plan of the quality of customer support 85%+;
- build technical expertise in our CRM.
What else you should know:
- education is an important part of the workflow and the culture of our company;
- we are result-oriented – each team member has KPIs and +30% bonus is applied upon their fulfillment;
- we provide an opportunity to realize your potential and implement your ideas;
- we have a corporate library and speakings clubs;
- the schedule is flexible – we mix 3 shifts (7:00 – 15:00; 15:00 – 23:00; 23:00 – 7:00), 2 night shifts per week are required;
- the company provides a reimburse for a taxi to morning and from night shift and pays for 12 days of sick leave per year;
- we like to have board games together and spend active weekends;
- unlimited coffee/tea, snacks and fruits, pizza day;
- our office is located in 5 minutes walk from Palats Sporty or Ploscha Lva Tolstogo metro stations.
Send us your CV to email [email protected] or Telegram @MariaDexDigital and we will discuss the details 🙂