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March 27, 2019

Customer Support Representative at Attendify

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Опубліковано: March 27, 2019
Актуально до: 2019-04-12

Здається, ви трохи запізнились

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Attendify is looking for a curious self-starter to join our Support team. As a Customer Support Specialist, you will help our clients succeed by resolving their technical, billing, and product related questions. You will be on the front line helping ensure our customers have a great experience with the platform and gathering their feedback to help improve our product.

Responsibilities:

  • Handle and promptly resolve support requests from clients via chat, email, and phone
  • Work effectively with other departments to drive issues to resolution
  • Identify support tickets that are sales inquiries and hand them off to the sales team
  • Write for and maintain articles in Attendify’s Help Center (knowledge base)
  • Report on KPIs and provide your insights & recommendations to improve our customer support team and its processes
  • Maintain a deep understanding of Attendify’s product and the event technology landscape.

Requirements:

  • Strong written and spoken English
  • Outstanding communication and interpersonal skills
  • Ability to explain complex things in plain language
  • Proactive problem-solver mindset and can-do attitude
  • Rotating shifts (8am-5pm, 11am-7pm, 1pm-9pm) or evening shift (3pm-11pm)
  • Weekend shift at least once a month (11am-7pm)
  • Experience and passion for mobile apps (iOS & Android)

Will be a plus:

  • Experience with CRM-tools and customer service software
    (ex. Salesforce, Groove, Intercom)
  • Experience in B2B customer support will be a plus

Benefits:

  • Thousands of world-famous clients will appreciate your work
  • Training program and mentorship to shorten your ramp-up time
  • Work on a team of equals, we don’t waste time on bureaucracy and micromanagement
  • Competitive salary & career growth opportunities
  • Education: library, courses, conferences, English classes
  • Equipment: MacBook Air, monitor, and accessories you might need
  • Other benefits: lunches, fruits and medical insurance
  • Great office located in central Kyiv


Ready to work in an ambitious, fast-paced startup environment?
Use this link to apply – https://attendify.workable.com/jobs/708234/candidates/new

 

Attendify is an event technology company. Our core product is a mobile event app used at conferences, exhibitions, corporate meetings and other events. Attendify in numbers:
  • 70+ team members worldwide operating as a united team
  • 14K+ events served all time
  • 3K+ clients, among them Google, Facebook, Bloomberg, PepsiCo, and UEFA
  • Top-5 markets: the US, Canada, UK, Germany, and Australia
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