Customer Support Manager at Competera
Здається, ви трохи запізнились
Скоріше за все, ця вакансія закрита, бо вже зробила чиїсь понеділки щасливими. Але не засмучуйтесь - у нас є що вам запропонувати! Подивіться інші відкриті можливості на сайті:
Do you get excited with new challenges? Do you enjoy providing personalized and creative solutions to customers’ needs? If you answered yes to these questions, you found the right vacancy!
- Manage incoming customer inquiries
- Troubleshoot and resolve customer issues within defined SLAs
- Seek for the best solution to address customer needs
- Provide forehanded interactions between customers and different departments in Competera
- Operate with Jira Service Desk, Intercom, Jenkins
- Educate customers about Competera product
- Support Knowledge Base.
- 1 + year of Customer Service experience
- Advanced English is a must
- Conflict management skills and maintain a professional composure
- Strong desire to be part of a team achieving personal and company goals.
- You have a passion for helping customers
- You are attentive to details and have strong communication approach
- Eager to constantly learn and improve personal skills.
- Meaningful work in the agile support team, followed by continuous professional growth and feedback
- Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee.
- Working hours that adapt to your biorhythm + remote work days
- Fair payout with regular performance-based reviews
- Pet-friendly office in a 10-minute walk from Lukyanivska subway station
- Paid vacation (20 business days) and sick leaves
- Paid balanced lunches and a kitchen fully-stocked with fruits & snacks
- Corporate and sports events: we climb mountains, run marathons and simply have fun 🙂