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Customer Success Manager (AI Product) at Competera

full-time Київ
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We are on the lookout for the experienced Customer Success Manager, whose expertise will help to increase the value our customers get from Competera and company’s profit.
What you will do:

• Build and maintain partnership relationships with both executive sponsors and operational level to drive effective adoption, renewal & expansion through a combination of personal communication and reporting
• Act as a trusted advisor for the client’s executive, program and technical teams on solution deployment and development
• Analyze and discover customers challenges and find a way to address them with a current solution or formulate a request for a product development team
• Be the voice of the customer by providing critical feedback to help improve the overall experience, product and identify market growth opportunities
• Serve as a partner to the sales team(s) helping to identify new opportunities and providing account management support
• Conduct analysis of client solution usage and performance to help clients meet ROI and other success metrics
• Troubleshoot and resolve in-house and client issues using analysis and creative problem-solving skills
• Lead the field test of new features and product hypothesis
• Maintain effective cross-functional relationships (i.e. Client Services, R&D, Marketing, and Sales) to ensure solid client service delivery and client-centric innovation.
• Act as a line of escalation of client issues

It is really important for you to have:

• 3+ years of experience as a Customer Success Manager/Account Manager/Client Manager
• Ability to quickly develop a positive rapport with clients and co-workers
• Ability to communicate effectively in person, over the phone, and through email
• Solid time management skills
• Understanding of product and customer development principals
• Ability to conduct problem interviews
• Solid documentation skills (specs and requirements)
• Project management
• Excellent communication skills
• Ability to work independently and achieve results
• Advanced level of English

Ideally, if you also have:

• Enterprise experience
• Product management experience
• Startups experience (founder)
• Consultancy experience (Big4, McKinsey, etc)

You’re gonna love it, and here’s why:

• Meaningful work in a sprint-based agile development team
• Continuous professional growth and feedback
• Passion about our product and our customers
• Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee.
• Working hours that adapt to your biorhythm + remote work days
• Fair payout with regular performance-based reviews
• Pet-friendly office in a 10-minute walk from Lukyanivska subway station
• Paid vacation (20 business days) and sick leaves
• Paid balanced lunches and a kitchen fully-stocked with fruits & snacks
• Corporate and sports events: we climb mountains, run marathons and simply have fun 🙂

Would you love to drive real change at one of the best product companies in Ukraine? Fill the form and join our #CompeteraDreamTeam now!
Інформація про вакансію
Опубліковано: 3 лютого 2019
Актуально до: 28 лютого 2019

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Що варто знати про Competera Pricing Platform

Competera Pricing Platform is a 🇺🇦 Ukrainian AI-powered platform helping retailers to set optimal prices. We change the way retailers do pricing with Big Data and Deep Learning to help them compete with giants like Amazon and Walmart. In 2022, Competera Pricing Platform was recognized as the High Performer 2022 by G2 Crowd.
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1офісів в Україні
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